Frequently Asked Questions (FAQs)

Dear customers, please note: detailed information is sent to your email together with the SHIPPING LABELS for handing the parcel to the courier.

You can track your parcel here — CLICK HERE. Enter your tracking number to view the parcel status.

Cardboard packaging is required. Please remember that your parcel has a long way to travel.

When packing your parcel, always make sure it is well protected. We recommend fully sealing the box with tape. The purpose of packaging is to protect the contents from external impact.

The parcel must not exceed the size limits set for each destination country. If your parcel exceeds the allowed dimensions, contact our manager:
– Request a quote -details via Telegram-
– Message us through online chat

PROHIBITED FOR ALL DESTINATIONS:
- items that may pose a danger to people or damage, contaminate, or otherwise affect other parcels
- flammable or explosive materials, corrosive substances, weapons or ammunition
- narcotics, psychotropic substances, new psychoactive substances, cannabis products and derivatives, including medical marijuana
- live animals
- obscene or immoral materials, human organs, ashes, etc.
- firearms and ammunition, cold weapons, and other items designed for attack or defence
- medicines, pharmaceuticals, and components for manufacturing medicines
- perishable goods or goods requiring special transport conditions
- animal-origin products

FROM UKRAINE TO EUROPEAN UNION COUNTRIES:
- items considered national, historical, or cultural heritage of the Ukrainian people
- goods exported in violation of intellectual property rights
- goods that appear to be a commercial shipment
- agricultural products and food products
- narcotic drugs, psychotropic substances, and their analogues
- obscene or immoral items
- alcoholic beverages and other alcohol-containing products
- liquids and electronic cigarettes
- gold, silver, and precious-metal products
- animal-origin food products
- medicines, vitamins, and vitamin complexes
- seeds and planting materials

CANADA:
- all the above items, as well as products with a short shelf life, narcotic substances, weapons, certain medications, meat and dairy products, plants and seeds

IMPORTANT!
If there is reasonable suspicion that a parcel does not meet the above requirements, the carrier may inspect its contents before acceptance and may refuse further transportation.

IMPORTANT! DETAILED LIST OF ITEMS PROHIBITED FOR SHIPPING FROM CANADA TO UKRAINE: =details by link=

- to Ukraine:
When sending a parcel to Ukraine, goods valued up to €150 are not subject to customs duty. If the total value exceeds €150, the recipient pays 10% customs duty plus 20% VAT.

- to Canada:
When sending parcels from Ukraine to Canada, customs duties are also paid by the recipient. If the parcel is declared as a gift and valued up to CAD $60, it may be duty-free. Above CAD $60, the rate depends on the product category.

- to the United States:
The maximum parcel value that may be delivered to a recipient in the United States without additional import duty is USD $800.

- to Europe:
- declared value up to €45 — usually not subject to additional customs duties
- declared value from €45 to €150 — may be subject to VAT
- declared value above €150 — may be subject to customs duty and VAT

INDIA:
According to Meest Canada, for India, the estimated duty-free calculation depends on the parcel weight and declared value: approximately CAD $10 per 1 kg, and the total estimated value may be up to CAD $300.

Example: 5 kg × CAD $10 = estimated duty-free value of CAD $50.

If the value of the goods is higher, Indian Customs may charge taxes and duties. For household goods, duty may be approximately 42%, while electronics may be significantly higher. The final decision is always made by Indian Customs.

Europe/Canada/USA/Ukraine:
- Courier service working days are Monday to Friday
- Working hours are from 9:00 AM to 7:00 PM; UPost courier may operate until 9:00 PM
- When placing an order, please provide a preferred time window of at least 4–5 hours. Courier waiting time may take up to a full day
- Our couriers usually notify the customer 15 minutes before arrival, but exceptions may occur

- Fill in all required Sender and Recipient fields
- Enter the sender’s address exactly as shown in the documents

Please note: you may bring your parcel directly to our office or to the nearest courier service branch.

- After placing the order, wait for the special labels for your cargo/parcel/documents. They will be sent to your email. Please print and securely attach them to the parcel using clear tape.
Manual handling fee — printing and attaching the label at the Canadian warehouse = CAD $10.00
- Additional packaging: tape = CAD $3.00, or parcel repacking = CAD $15.00
- If the declared weight differs from the actual weight, you will need to pay the difference
- A card payment processing fee may apply

- Important! Each shipped parcel is insured for €45.00 for Ukraine/Europe standard shipments and CAD $60.00 for shipments from Canada to 62 countries worldwide. Domestic delivery within Canada has standard coverage of CAD $100.00.
The customer may request increased insurance coverage through the operator.

We are not responsible for damage to items shipped without proper packaging.

The sender is fully responsible for any loss or damage caused by unsuitable or poorly packed contents.

Items requiring special movement or storage conditions:
- TVs, monitors, laptops
- cameras and lenses
- kitchen stoves
- fragile items: crystal, ceramics, porcelain, plaster
- mirrors or items with mirror inserts
- glass items
- eyeglasses and optical equipment
- plants, seeds, flowers, fertilizers, and plant products
- liquids and electronic cigarettes
- string or plucked musical instruments

Valuables:
- precious metals or stones and products made from them
- jewellery
- artwork, antiques, collectible items
- numismatic items or philatelic collections

Payment instruments:
- money
- payment cards, credit cards, prepaid cards
- securities, cheques, bills of exchange, bonds, shares, savings books

Any items that are poorly packed or improperly secured without protective fillers are not eligible for compensation.

From Ukraine:
- to Poland — 4–7 days
- to Italy — 5–7 days
- to Canada — 11–17 days
- to the USA — 11–16 days

From Italy:
- to Poland — 3–5 days
- to Ukraine — 3–4 days
- to Canada — 7–10 days
- to the USA — 7–10 days

From Canada (Meest delivery):

AIR:
- to Ukraine — 10–20 business days
- to Europe — 12–22 business days
- to Asia — 12–25 business days
- other countries worldwide — 14–30 business days

SEA:
- to Ukraine — 5–7 weeks
- to Europe — 6–9 weeks

Promo codes for UPost Global / Meest delivery:

SUPER-MEEST
Fixed discount of CAD $10 on all international shipments
Valid for shipments weighing 10 kg or more
Enter it during checkout

UPOST-FIX
Special discount from UPost Global on Meest rates
Applies to air and sea shipments
Enter it during checkout to get a better price

GLOBAL-MIX
CAD $7 discount on courier parcel pickup in Edmonton
Convenient if you are unable to bring the parcel to the office

* Promo codes can be entered one by one — discounts are combined
* Discounts are applied automatically after entering the promo code on the checkout page

IMPORTANT FOR CANADA → INDIA SHIPMENTS:

According to Meest Canada, the recipient in India must complete KYC identification for parcel delivery. Without the required documents, the shipment may be delayed or not released for customs clearance.

Required recipient documents:
- Aadhaar Card — front and back; or
- passport — first and last page.

After the parcel arrives in India, customs may contact the recipient and request an electronic copy of the Aadhaar Card or passport. After the documents are provided, the parcel goes through customs clearance and is handed over for delivery.

Local delivery in India:
Delivery within India is handled by Meest partners — Delhivery and Blue Dart.

Insurance:
Each parcel includes standard insurance coverage of CAD $60. For valuable or fragile items, we recommend arranging additional insurance through the operator.

1. Pack the parcel in a strong cardboard box.
2. Make sure there are no prohibited items inside.
3. Select the destination country — India.
4. Enter the actual weight and box dimensions.
5. Fill in the sender and recipient details.
6. Declare the parcel contents and the value of the goods.
7. Pay for shipping.
8. Print the label and securely attach it to the box.
9. Bring the parcel to the UPost Global office or order courier pickup in Edmonton.
10. Track the parcel using the tracking number.

For India, it is especially important to enter the recipient’s phone number and email correctly, as customs documents may be requested directly from the recipient.

Many personal-use items can be shipped to India, as long as they are not prohibited by carrier rules or Indian customs regulations.

Examples of permitted items:
- children’s clothing, children’s shoes, diapers, baby food
- clothing, T-shirts, pants, dresses, jackets, socks, scarves
- shoes, sandals, slippers
- bags, wallets, umbrellas, sunglasses
- inexpensive fashion jewellery without precious metals
- toys, dolls, puzzles, board games
- books, notebooks, stationery
- towels, bedding, blankets, pillows
- kitchenware, dishes, household items
- packaged sweets, chocolate, snacks, tea, rice, dried fruit
- cosmetics and personal-care products, if not prohibited
- shampoos, conditioners, hair-care products, creams and lotions in permitted quantities
- small sports items, resistance bands, yoga mats
- musical instruments, wooden products, hobby items

All items must be described honestly and clearly in the customs declaration.

The following items are prohibited or restricted for shipping to India:

Electronics:
- phones
- laptops
- tablets
- headphones
- watches
- drones
- photo printers
- other electronics not accepted under shipping rules

Valuables and financial instruments:
- gold, silver, precious stones
- jewellery
- cash
- bank cards
- credit and debit cards
- securities

Medical and pharmacy items:
- prescription medicines
- over-the-counter pharmacy medicines
- medical samples

Other prohibited items:
- alcoholic beverages
- perishable foods
- perfumes, aftershave, aerosols
- electronic cigarettes and vaping products
- dangerous chemicals, toxic materials, solvents, bleach
- gas cylinders, compressed air, fuel, gasoline, diesel
- dry ice, radioactive materials, magnets
- weapons, ammunition, explosives, imitation weapons
- obscene or prohibited materials
- antiques, cultural or historical valuables
- ivory products and protected animal-origin goods

If an item contains a built-in battery, you must notify the operator before shipping. Batteries cannot be shipped separately.

Yes, but there is an important restriction.

Vitamins, dietary supplements, protein, chocolate, dry foods, baby food, or baby formula may be shipped only within the permitted limit.

The total weight of such items must not exceed 2 kg per parcel.

If this limit is exceeded, the parcel may be delayed by customs or additional charges may apply.

Pharmacy medicines, including over-the-counter medicines, are not permitted for shipping to India.

Recipient documents are required for customs clearance in India.

Accepted documents:
- copy of Aadhaar Card, front and back; or
- copy of the first and last page of the passport.

After payment, the sender and/or recipient may receive a link to upload documents to the phone number or email provided during registration.

These documents are required for KYC verification and customs clearance in India.

If the documents are not provided, the parcel may be delayed until the recipient’s identity is confirmed.

Customs charges in India depend on the declared value, product type, and customs assessment.

According to Meest Canada:
- parcels with an estimated value below CAD $300 may be exempt from duty
- the reference point for duty-free calculation is approximately CAD $10 per 1 kg
- household goods may be subject to approximately 42% duty
- electronics may be subject to approximately 75–80% duty
- high-value goods may have additional taxes or may be prohibited

Example:
If the parcel weighs 5 kg, the estimated duty-free value may be calculated as 5 kg × CAD $10 = CAD $50.

The final decision regarding duties, taxes, and import approval is made by Indian Customs.

Shipping cost may be calculated not only by actual weight, but also by volumetric weight.

If a box is large but lightweight, it takes up more space in transport or on the aircraft. For this reason, the carrier may charge based on volumetric weight.

The higher value is used for pricing: actual weight or volumetric weight.

We recommend measuring the length, width, and height of the box accurately before payment.

For safe delivery to India, we recommend:

1. Use a strong cardboard box.
2. Wrap fragile items separately with bubble wrap or soft packing material.
3. Fill empty space with paper, foam, or air pillows.
4. Seal all edges and seams with strong tape.
5. Clearly provide the sender and recipient details: name, address, and phone number.

Poor packaging may be a reason for compensation refusal if the item is damaged.

According to Meest Canada for the Canada → India direction:

- minimum chargeable weight — 5 kg
- estimated Meest rate — from CAD $12.95 per kg
- Door-to-Door delivery in India — approximately CAD $15 per box
- standard insurance — CAD $60 per parcel
- local delivery in India is handled by Delhivery or Blue Dart

The final UPost Global price may differ depending on weight, dimensions, order method, parcel pickup, promo code, and additional services.